Your order will be packed in standard protective packaging (not gift-wrapped, unless requested), which will normally include a cardboard outer and polystyrene filling or airothene wrapping.
Yes, if it is more convenient for you, we can deliver to your work or another address. While checking out, you can choose the address to which the product will be delivered. A telephone number and email address must be provided for all orders.
Yes, but you may have to pay a delivery charge for every additional delivery address. Subject to destination.
Once payment has cleared with the bank, all orders are usually despatched from the warehouse within 1 working day, to arrive with most SA customers within 7-10 working days (please allow up to 15 working days at busier periods such as Christmas). For international shoppers, please allow 21-30 working days for delivery.
Packing and delivery are free of charge for South African customers, delivered Monday to Friday between 8am – 4:00pm only. Please allow 7-10 working days for your delivery from receipt of payment.
Please enquire at the time of placing your order with us, we will then advise the costs and you will have the option to proceed with the order or cancel should you consider the delivery charges too high.
There are no hard and fast rules when delivering items to different countries and jurisdictions. In some instances, customs will charge duties + VAT and other times they don’t. We are not liable for any of these costs, should they occur in your country of residence (as per our Shipping & Returns policy).
We are unable to accept responsibility for customs and handling charges levied by authorities in the country of destination. Prices quoted to international shoppers exclude VAT, however, VAT may be levied in the country of importation.
All parcels are dispatched by our contracted courier service, who deliver between 8:00 am to 4:00 pm, Monday to Friday.
Unfortunately, we are unable to change the delivery address once the order has been processed.
We cannot accept responsibility for parcels that the courier has been unable to deliver, nor parcels which have been left without a signature at your request. We always recommend that you provide us with a business address for deliveries, as there is likely to be someone who can sign on your behalf. Delivery to PO BOX addresses is not currently available.
Please refer to our returns policy that explains the terms under which goods may be returned.
Unfortunately, we cannot specify an exact delivery date but we do advise that you e-mail email@example.com if your order is urgent, so we can try and speed up the process wherever possible.
You should receive your order within 7-10 working days from the date when your payment has cleared with our Bank. There are certain exceptions to this timescale where delivery might take longer i.e. remote locations or International destinations. Deliveries to these areas may take up to 21 days.
Currently, it is only possible for you to order from the website and collect from our V&A Watershed store.
Yes, anyone at the specified delivery address can sign for the goods but we will not be held responsible should you then advise that you have not received the goods.
The courier will return the parcel to the delivery depot and re-attempt the next day. Should you not have provided a telephone number or correct delivery details the parcel may be returned to AVOOVA.
Unfortunately, we are unable to take any special delivery instructions.
If your order has been dispatched and has not arrived within the expected time period, please email us at firstname.lastname@example.org.
Please check with us via email because it may be that one of your items is being shipped separately. If there is an unexpected delay, you will be contacted by our online team. Please contact us at email@example.com.
Please note lead times are only an approximation, as we are unable to guarantee a delivery time at the point of order.
You must retain the packaging and notify us within 72 hours. Please see our returns policy.