Some of the below Returns and Exchange Policy is only applicable in South Africa. For more information please contact us.
Should you change your mind about an item that you have purchased and received, and provided that you retain all paperwork and original packaging, you are welcome to visit any dedicated AVOOVA store for an exchange or an AVOOVA gift voucher. Should you be unable to go into a store, please contact us to arrange the return. We will organise collection of the item by courier. Please note that you will be charged for any postage or courier costs incurred when returning the item. We will reimburse you with an AVOOVA online Gift Voucher less the charge for the return shipping.
Should you receive a product that is defective in any way, please contact us within 72 hours of receipt. If possible, please provide us with a photograph of the fault or damage. We will arrange for the item to be returned to us, where our Quality Control team will examine the item to determine the source of the fault or damage. If the item is deemed to be faulty or damaged as a result of a manufacturing fault, we will replace the item (stock dependent) or issue you with a full refund, excluding delivery charges. If the item is not damaged as a result of a manufacturing fault we will return the item to you and you will be liable for all additional delivery costs.