SHIPPING

PLEASE NOTE

FOR SOUTH AFRICAN CUSTOMERS

We offer FREE SHIPPING to customers based in South Africa should you wish to ship internationally please contact AVOOVA Head Office Tel +27 (0)67 688 0356 or sales@avoova.com for information on prices, delivery charges and payment details.

FOR INTERNATIONAL CUSTOMERS

Customers based internationally please contact AVOOVA Head Office Tel +27 (0)67 688 0356 or sales@avoova.com for information on prices, delivery charges and payment details as goods purchased internationally are exempt from VAT and will need to be invoiced out. Our international deliveries are handled via a 3rd party courier company, therefore, we are unable to guarantee an exact delivery date. However, orders are usually delivered within 21 days. We are unable to give advice on any local duties or taxes and AVOOVA is not liable for these costs.

DELIVERY TIME

All prices include free shipping within South Africa. We make use of a 3rd party courier service and therefore cannot guarantee the exact date of delivery, however, orders are usually delivered to international destinations within 10-15 working days of dispatch.

Subject to stock availability and receipt of payment, orders will be processed within 1 working day and handed over to a courier company for delivery door-to-door. Should you require an express delivery please contact us before placing your order.

• Orders received over the weekend or on a Public Holiday will be processed on the next working day.
• Items which we have in stock will be shipped from our fulfilment centre in Cape Town via courier to arrive within 10-15 working days* from receipt of payment.
• We are unable to deliver to P O Boxes.

CORRECT DELIVERY DETAILS

Please note that it is the customer’s responsibility to supply full and accurate delivery instructions including a contact number. Additional charges may be levied if an item is returned due to insufficient or inaccurate delivery details.

We endeavour to have all displayed items in stock at all times, however, due to circumstances beyond our control, there may be a delay in updating the stock levels on our website. Should an item you have ordered not be in stock, you will be contacted by our online team. Items which are not in stock may soon become available, however, if you do not wish to wait we will offer you your choice of another product or a full refund. If someone else at your delivery address has signed for your delivery we will not be held responsible should you then advise that you have not received the goods.

*Outlying and regional areas may incur an additional 3-5 days in transit. Heavier or more bulky items may take longer in transit.